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International and Delivery Information

Customers ordering from an EU country

Order dispatch, customs and duty.

Over the course of the last 18 months we have changed our operations to manufacture our European orders within Europe. As such, if you place an order with us and live within the EU your order will be shipped from Europe and all shipping customs taxes and duties paid upon your behalf. If, in the unlikely event, you are asked to pay charges for any parcel to be delivered you will need to pay the charge to release the order and contact us natalie@natalieryan.design, we will ensure you are fully refunded. We apologise for any inconvenience it that happens, it is unusual and shouldn't occur.   

Please contact us if you wish to return your order.

Customers ordering from Northern Ireland

 Order dispatch, customs and duty.  

Orders to Northern Ireland are sent from the UK and we anticipate some minor delays in orders to Northern Ireland as the new systems and processes are put in place. We'll notify you when an order has been despatched, please contact us in the event of a delay and we'll look into it further. There are no custom fees or duties within Northern Ireland. 

Customers ordering from the Rest of World (Non-EU)

 Order dispatch, customs and duty.

We manufacture our International orders in the USA, Canada, Japan and Australia. There are no changes to operations, customs and duties in these places. However, due to Covid, we are currently experiencing longer lead times on our orders. You will be notified by your courier when your order is dispatched. If you want more specific information on your country please contact us directly for further information. 

Thank you for your time.